Privacy notice
This notice explains how Civaxis Solutions Ltd, trading as Hook & Hazard, uses personal information. We are the data controller. Contact us at [email protected] or 51 Church Lane, Stibbington, Peterborough PE8 6LP.
What we collect
- Contact details: name, company, job title, email, phone, billing address.
- Order details: what you bought, project and site information, drawings, photos and documents you send us. These may include names and qualifications of your workforce if you include them.
- Payment information: handled by Stripe. We do not see or store your full card details.
- Website data: basic server logs needed to run the site securely. We do not use advertising or tracking cookies.
Why we use it and our lawful basis
- To deliver your order and contact you about it (performance of a contract).
- To answer enquiries (legitimate interests, or steps before a contract).
- To keep accounts and meet tax and legal duties (legal obligation).
- To defend or bring legal claims and keep records of the documents we issued (legitimate interests).
- To send you occasional updates about our services if you are a business customer and have not opted out (legitimate interests, in line with the Privacy and Electronic Communications Regulations). You can opt out at any time.
Who we share it with
Only with service providers who help us run the business, under contract and only for that purpose: Stripe (payments), Microsoft (email and file storage), our website host and form provider, and our accountants. We do not sell personal data. Some providers may process data outside the UK. Where they do, appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations apply.
How long we keep it
Order records and documents we issue: 6 years after the end of the tax year of the order, and up to 15 years for lift plans and safety documents in case of a later claim. Enquiries that do not lead to an order: 2 years.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and ask us to move it to another provider. Email us and we will reply within one month. If you are unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
This site only uses cookies that are strictly necessary for it to work, such as during checkout. We do not use analytics, advertising or tracking cookies, so you won’t see a cookie banner. If that changes we will update this notice and ask for your consent first.